Refund Policy

At Golden Weave Decor, customer satisfaction is important to us. We aim to provide high-quality home décor products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Return Eligibility

Customers may request a return or exchange within the eligible return period after receiving their order.

To qualify for a return:

  • The item must be unused, undamaged, and in original condition
  • Original packaging, tags, and accessories must be included
  • Proof of purchase or order confirmation must be provided

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Customized or made-to-order products
  • Clearance or final sale items
  • Used, damaged, or altered products
  • Items missing original packaging or accessories

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support team within the specified reporting period after delivery.

Customers may be asked to provide:

  • Order number
  • Photos of the item and packaging
  • Description of the issue

Once verified, we may offer a replacement, store credit, or full refund depending on the situation.

4. Refund Process

Approved refunds will be processed through the original payment method used during purchase.

Please note:

  • Processing times may vary depending on banks or payment providers
  • Shipping fees may be non-refundable unless the issue was caused by us
  • Refund approval is subject to product inspection where applicable

5. Exchanges

Exchanges may be available for eligible items based on stock availability. If the requested replacement item is unavailable, an alternative solution such as store credit or refund may be offered.

6. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong item was delivered
  • The product arrived damaged or defective
  • The return was caused by an error from Golden Weave Decor

We recommend using a trackable shipping method for returned items.

7. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may no longer be accepted.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method
  2. Contact your payment provider or bank
  3. Reach out to our support team for further assistance

9. Policy Changes

Golden Weave Decor reserves the right to modify or update this Refund Policy at any time without prior notice. Updated policies will be published on our website.

10. Contact Support

For refund, return, or exchange requests, please contact our customer support team through the contact information provided on our website.